Cynosure

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Advanced Clinical Partner, North Carolina

Advanced Clinical Partner, North Carolina

Job ID 
2017-2017
# of Openings 
1
Category 
Hidden (21678)
Location 
NC

More information about this job

Overview

Responsible and accountable for delivering customer focused expert clinical education with emphasis on the safe and effective use of Cynosure’s SculpSure system. Work within an assigned territory, and in a manner that leads to meeting and exceeding business goals. The position involves assisting in the development of educational materials, analysis of training results, and other initiatives related to product development and release.  The Advanced Clinical Partner role is field based and requires close collaboration with the sales and marketing teams.

Responsibilities

Customer Education

  • Transfer clinical and technical product line expertise to customers to ensure they have the knowledge base to deliver safe and effective treatments to their clients.
  • Understand customer needs and develop a targeted customer education strategy.
  • Reinforce optimal SculpSure treatment protocols.
  • Perform SculpSure treatment demonstrations and other specialized procedures as needed.
  • Understand scientific facts and packages them into a cohesive communication model for customers.
  • Communicate updated techniques to expand customer’s expertise and help them achieve optimized clinical outcomes.
  • Coordinate and manage education sessions to ensure the delivery of successful programs, in a cost effective manner.
  • Contribute to the education of new field personnel on SculpSure and related initiatives.
  • Maximize customer support through proper planning, responsiveness and knowledge transfer.
  • Support the release of new software or product modifications that require hands on education.

 

Complaint Handling

  • Responsible for notifying management of issues relative to clinical product performance and customer satisfaction for investigation and possible escalation.

 

Corporate

  • Drive collaboration and maintain consistent, open lines of communication across assigned responsibilities with the regional team, as well as the corporate team.
  • Provide support for clinical investigations at assigned study sites as requested.  
  • Attend and assist in working major conventions and commercial meetings as determined by management which may include regional and national travel.
  • Manage territory associated administrative tasks and responsibilities (i.e. expenses, education materials, etc.)

 

Interdepartmental

  • Provide clinical support and input in all phases of continued development and enhancements of SculpSure including defining customer needs, translating needs to requirements, and identifying key features for new products.
  • Work directly with product managers, sales, and other groups to coordinate and assist with product development and clinical validations

 

 

 

 

Education Program Enhancement/Development

  • Participate on cross-functional teams and projects including but not limited to product development, written and online education documentation and continuous learning initiatives.
  • Stay current on SculpSure best practices, as well as relevant scientific clinical literature and new product information.
  • Provide mentoring for new clinical team members
  • Assist in designing, developing and optimizing clinical education programs and documentation
  • Maximize educational outcomes by providing coaching and follow-up activities with fellow educators to enhance organizational effectiveness. 

 

Sales/Marketing Support

  • Work in conjunction with sales and marketing teams to properly identify, prioritize targets, and achieve corporate, regional, and territory goals and objectives.
  • Work cross-functionally to develop best methods of communication for existing and future products and indications that will meet the needs of the current customer base and allow expansion into new markets.
  • Key contact for field team members regarding product and procedural applications.

 

 

Critical Competencies:

  • Must be knowledgeable in delivering technical educational programs and in using a variety of education modalities including web-based.
  • Strong technical expertise and mechanical ability.
  • Excellent communication skills: written, verbal, and presentation.
  • Possess a positive, proactive approach to solving clinical issues or technical problems
  • Ability to travel up to 95%.

 

Behavioral and Interpersonal:

  • Portray professional appearance and behavior.
  • Interact in a positive, proactive, customer service manner during stressful situations
  • Possess ability to build strong relationships with customers and be responsive to their needs.
  • Continually seek opportunities to innovate and improve the SculpSure experience.
  • Embrace opportunity to continuously learn, grow and work in a team environment.
  • Maintain professional and clinical continuing education, licensure, and credentials. (where applicable)
  • Develop and grow mutually beneficial customer relationships including, but not limited to physicians, nurses, technicians, practice administrators and other office staff
  • Prioritize and appropriately respond to requests in a high-stress environment.
  • Maintain composure and problem solving focus during stressful interactions
  • Thrive in a highly competitive environment.
  • Ability to work independently and manage own time effectively

 

Supervisory Responsibility: none

 

Qualifications

  • Bachelor’s Degree or equivalent experience in nursing, education, life Sciences, or other related field
  • Minimum of five years’ experience in the medical device industry in a clinical or education position, or other related area is required.
  • Must have excellent communication and presentation skills.
  • Experience with laser and energy based systems required.
  • Experience in developing education materials and conducting education preferred.
  • Familiar with a variety of the field's concepts, practices, and procedures.
  • Must have the ability to work independently, as well as in a team, in a very fast paced environment.
  • Proficient in Microsoft Office applications and web tools.